A word about dealing with payment gateways

‘If you could use one word to describe dealing with payment gateways what would it be?’

For the last decade the web has radically changed the way we live. Paper bills are almost a novelty, picking up a parcel at a ‘parcel locker’ because we do so much shopping online is now a thing.

Large and small businesses are relying more and more on transactions conducted over the Internet.

However from a business perspective, there’s something about taking payments online that feels… hard. Our experience speaking with business owners and members of the technology world told us that this was true.

As a part of our recent 2015 Payment Gateway Survey we asked people to describe dealing with their payment gateway in one word.

Most responded with negativity, using words such as:

  • Frustrating
  • Painful
  • Paperwork
  • Necessary
  • Time-consuming
  • Friction
  • Annoying
  • Confusing
  • Cumbersome
  • Complex

The overall sense that we took from this was that engagement with payment gateways as a labour intensive task that could prove confusing, complex, and yet was something they were unable to avoid due to its necessity.

This backed up our understanding of businesses over the last decade, and confirmed that there is still a need to improve upon the existing customer experience of a fundamental part of our modern economy.

Do you feel like this is something you have experienced? Some respondents came back to us and said it was painless, or routine. We’d love to hear your feedback. Have you switched gateways and found one easier than the other? Tell us your story in the comments below.

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