How Paydock and The Fundraising People are raising the bar in charity donations

The Fundraising People are an ethical fundraising organisation and have been successfully helping charities secure regular giving donors through face to face campaigns in Australia and New Zealand since November 2008. In order to better increase the return for-cause organisations receive from face to face fundraising, The Fundraising People have worked with PayDock to manage a critical link between:

  1. The capture of donor data;
  2. Initial payment and;
  3. Real time visibility of data

Rather than settle for the industry standard of collecting payment information from donors at the point of sign-up, holding for a few days and then passing onto the charity or payment processor, The Fundraising People worked closely with Paydock to enable all donations to be immediately received by the Charities they serve.  


All of this is achieved without a loss of payment or donor details for the not-for-profit.


By enabling realtime and direct payments to charities, The Fundraising People are able to dynamically re-attempt failed payments as opposed to waiting for feedback from the payment gateway or losing valuable time (and income) in the process as data is passed through manual channels for later activation.

The traditional ecosystem (below) suffers from fragmented data, lost revenue and continual compliance headaches.


The Fundraising People’s difference

By closing the loop without slowing down receipt of payments, The Fundraising People’s Informed and Connected system lifts revenue. Critically, they have been able to achieve all of this in a PCI-DSS Level 1 environment, no matter what payment service or merchant facility is in-use by the charity thanks to PayDock. This often improves the overall compliance of the charities at the same time.



The Fundraising People is extremely proud to have worked in partnership with Paydock to create this payment processing system.  Our intention was to make it faster and more efficient for organisations to debit their donors. In turn expediting much-needed funds out there to the communities that need it the most.

Rachel Brine Director – The Fundraising People

If you would like to find out more about how The Fundraising People offer their services or manage payments you can visit their website here

At Paydock we believe in payments beauty.

Too often, merchants expend significant time and money into development, customisation, marketing, systems integration, sales and product only to have the customer struggle at checkout.

At Paydock we are dedicated to ensuring your customers have an optimised payment experience no matter what payment service you use today – or tomorrow.

Using Paydock, merchants can connect from over 24 different payment services and present them at low cost in a seamless check-out experience to their customers.

New services can be adopted rapidly without risk, cost or disruption increasing conversions and revenue.

PetRescue (below) use Paydock to manage all their online donations while combining their payment channels into one easy-to-use dashboard.


pet rescue paydock

PetRescue combines multiple payment services easily through Paydock

Build seamless checkout experiences rapidly at low cost, while no longer having to worry about which-gateway-does-what-and-how.

Contact Paydock to improve your payments experience today

BONUS: Paydock centralises all customer payment and transaction data so you can track payments across multiple channels in real-time. This solves traditionally challenging data, reconciliation and integration issues via a single service.

Photo Maxime Bhm on Unsplash

Paydock would like to congratulate SumoSalad on winning Best Innovation in the Health Category at the prestigious QSR Media Detpak Awards for its My Sumo app! Launched in January 2017, the app allows customers to create and pay for their own salads and wraps before picking them up in-store.

When designing, SumoSalad needed to ensure that the app:

  • Is native on both iOS and Android.
  • Can connect to other APIs and apps such as FitBit to automatically log purchases to the customer’s FitBit diary.
  • Has a centralised menu database that can be updated and rolled out across all franchises on the app in an instant.
  • Has a simplified customer signup solution that can automatically distribute the data to franchises.
  • Can split payments between a customer’s loyalty points and their credit card/debit card
  • Works with any number and a diverse range of payment gateways and methods.
  • Triggers transactions and distributes customer data across multiple franchises and any payment gateway upon request.
  • Allows money and payment sources to be directly connected to the franchisees, so that each store has increased control of their pricing schedule without affecting other stores.

Having fulfilled most of the aims by partnering with Round Table Apps, SumoSalad needed to find a comprehensive payments solution. This is where PayDock came in.

How Paydock helped streamline the checkout experience

  • Paydock’s secure payments token vault gave SumoSalad’s the ability to store and pass on customer information within the app to reduce checkout friction.
  • Paydock enabled SumoSalad to integrate and bolt on additional payment gateways and solutions with ease, without further development costs.
  • Paydock’s ability to connect headquarter’s payment gateway directly with the franchisee’s downstream gateways allowed payments to go directly into the franchisee’s bank account, removing the need for any HQ intervention.

Happy results

SumoSalad is now able to offer a seamless online app experience, scale effortlessly and bolt on additional gateways for new franchises within seconds (they added 94 gateways in December 2016 with ease). Settlement delay is now reduced to as low as 1-2 days and is automated with their chosen payment gateway. In addition, franchisees enjoy the flexibility to add and change their online payments set up without huge development costs and without disrupting the operations of SumoSalad and other franchisees.

How Paydock can help your franchise business

The problem that SumoSalad encountered was not unique in any way. Many franchise businesses lose valuable time and administration cost rerouting payments from HQ back to each separate franchise.

What Paydock offers is an extensive payments solution that enables businesses to directly connect with their downstream gateways and reduce settlement delays. This increases data visibility, upgraded payments flexibility and a synchronised payments system.